Refractory spraying exported to Venezuela

This customer from Venezuela is the technical director of a large local steel plant and has been engaged in the maintenance of blast furnaces and heating furnaces for a long time. The customer contacted us through our official website and explained his needs in detail. The blast furnace lining of their steel plant needs regular maintenance, and refractory spraying is an ideal repair material due to its convenient construction, strong adhesion, and high repair efficiency. The customer hopes to find a high-strength, wear-resistant,t and suitable for high-temperature areas refractory spray coating for repairing worn parts of blast furnace walls, heating furnace linings, and other equipment.

Our cooperation on refractory spraying

1. Product recommendation and technical support
   After receiving the customer’s needs, our technical team quickly held a video conference with the customer to learn more about the customer’s equipment operation status and specific needs. According to the customer’s requirements for high-temperature resistance and wear resistance, we recommended two types of refractory spray coating products:

• High-aluminum refractory spray coating: suitable for high-temperature areas, with a temperature resistance of up to 1600℃ and strong adhesion.
• Corundum refractory spray coating: better wear resistance, suitable for heavy wear repair in blast furnace areas.

We also provided customers with detailed product performance parameters, applicable working conditions, and construction guidance plans, and through multiple communications, we finally helped customers select high-aluminum-based refractory spray coating as the first batch of purchased products.

2. Sample testing and customer confirmation
   In order to make customers more confident about product quality, we sent 20 kg of spray coating samples to customers for on-site testing. The customer tested the adhesion, wear resistance and high-temperature performance of the spray coating in the laboratory and actual construction, and the results fully met or even exceeded the customer’s expectations. After the test, the customer expressed great satisfaction and immediately placed the first batch of orders with us.

2. Production and packaging
   The customer ordered 10 tons of high-aluminum-based refractory spray coating in the first batch, and we accelerated the production schedule according to customer requirements. During the production process, we strictly control product quality to ensure that all products meet export standards. Considering the tropical climate of Venezuela, we specially adopted double-layer moisture-proof packaging and reinforced it on the outside to prevent packaging damage or moisture during sea transportation.
3. Logistics optimization and transportation arrangement
   The customer is particularly concerned about transportation costs. We compared prices from multiple parties and selected the most cost-effective shipping route, and assisted the customer in completing all export procedures. From confirming the order to the product delivery port, the whole process was efficient and smooth. In the end, the goods were successfully delivered to the port of Venezuela, and the customer highly appreciated our service efficiency.